Bugs
Report from the app
Choose Help → Send Feedback / Report an Issue…, pick a category, and describe what happened. After a crash, the app offers to send a report when it next opens.
Support
Get help with Mix Directive.
Need a hand? Email mixdirective@gmail.com. Tell us what you were trying to do and where you got stuck.
Report a problem or suggest a feature
Ideas
Suggest a feature
Use the same window and choose the Suggestion category, or email us. Tell us what you were trying to make and what got in the way.
Known issues
Check what we know
Each build’s release notes list the problems we are already working on.
Reports include your app version and operating system unless you untick diagnostics. Crash details are only attached if you choose to. Reports never include your music, and the privacy notice explains how they are kept.
What to include
- • Your operating system and Mix Directive version.
- • What you were trying to do.
- • What happened instead.
- • Whether it happens every time or only sometimes.
- • Screenshots or logs if they are safe to share.
Contact
Get in touch
You can also send feedback from the app. You do not need an account to ask for help. To try the app, download the beta and create an account.
Before sending files
Start with a description or screenshot. Please leave passwords and payment details out of your message. If we need an audio example, we will explain what to send.
Questions
Common questions.
Still unsure about something? Email mixdirective@gmail.com.
How do I install Mix Directive?
Download the installer for your computer from the download page. On Windows, run the setup program. On macOS, open the disk image and copy Mix Directive to your Applications folder. On Linux, make the AppImage executable and run it. Then sign in with your Mix Directive account.
My computer warns me about opening the app. What do I do?
Beta builds may not be signed yet. Check the SHA-256 hash on the download page first. On macOS, open System Settings → Privacy & Security and choose Open Anyway next to the Mix Directive message. On Windows, choose More info, then Run anyway in the SmartScreen prompt. On Linux, allow the AppImage to run as a program.
How do I report a bug?
In the app, choose Help → Send Feedback / Report an Issue…. Describe what you were doing and what happened. Leave diagnostics on unless you would rather not send your platform details. Reports do not attach your music, filenames, or lyrics.
Where are the log files?
macOS: ~/Library/Logs/MixDirective. Windows: %LOCALAPPDATA%\MixDirective\logs. Linux: ~/.local/state/MixDirective/logs. Settings also has an Open Log Folder button. Logs can include file and folder names, so check them before sending.
Where does the app keep my library?
In a MixDirective folder inside your Documents folder, unless you chose another location in Settings. Back that folder up along with your original songs and stems, especially before installing a new beta build.
How do I contact you?
Email mixdirective@gmail.com. Include your operating system, the Mix Directive version, and what you were trying to do. You do not need an account to ask for help.